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FAQs

  1. Can I order by phone or fax?
    • Yes, we are happy to take orders by phone or fax.
      Tel: +44 (0) 1455 289189, Fax: +44 (0) 1455 284 990.
  2. Will the software work on a Mac?
    • Yes, BuzzJam Studio software is pdf based, therefore it is compatible across all operating systems as long as you have the FREE adobe reader installed available from adobe.com.
  3. Can I use it on an interactive whiteboard?
    • Yes, you can use the built in feature in pdfs to zoom in to whatever level you wish so everyone in the classroom can read the BuzzJam.
  4. When can I expect delivery?
    • We aim to post out your software within three days of verifying your order.
  5. I do not have a purchase order number, can I still order?
    • In order for us to invoice your school/college, we will need some kind of order number or reference from your accounts department.
  6. I have lost my serial number, where can I get a new one?
    • The serial number for the majority of our products is printed on a label attached to the DVD case, or printed directly onto the disc. If however you still cannot find your serial number, please contact us with your full name, school name, email address, order details and receipt or proof of purchase. We will then send you a new serial number via email.
  7. Can I make a copy of the disc that you send out to me?
    • A single copy for backup purposes is usually deemed acceptable, however we do not allow for multiple copies to be made in order to resell or share.
  8. Can other teachers/classes in my school use the software?
    • Yes, we have no problem with other teachers/classes using your purchased software.
  9. I have a technical problem with the software, who can I contact?
    • We provide full technical support. Please use our contact form.
  10. I need to return my product, what/where is your returns policy?
    • You can return your product within 10 days of delivery. For more information see our returns policy on our terms and conditions page.
  11. Do you accept credit card payments?
    • We do not currently accept credit card payments.
  12. I have placed my order, what happens next?
    • We will verify your order, usually with an email or a phone call, and we will then send out your software to you, followed by an invoice (to be paid within 30 days).

If you have any questions that are not answered here please use our contact form to get in touch, we will be happy to help.